The time I need to prepare an order for shipping varies. For details, see individual items.
Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.
See item details for return and exchange eligibility.
Request a cancellation within: 24 hours of purchase
Please feel free to inquire about the manufacture of your custom carpet, it usually takes 4-6 weeks.send us an image or link of the carpet you want to reproduce, will answer you
shake it, wash it, dry it. Simple but effective, it's really common sense, and they don't have problems with moths.+++ DO NOT....- Use aggressive detergents, chemicals or bleach products. These can damage the wool in a carpet and leave unsightly stains.+++ DO.....- Water your carpet regularly and shake it outside to remove dirt and dust- Hoover your carpet from side to side only- Consider a specialized carpet cleaning service to clean the entire carpet. The washing is great, you can use your bathtub, but these mats are extremely heavy when wet.... I tried it!
How long will it take to receive my order?
Orders are usually processed and shipped within 24-72 hours. Once an order has been processed and shipped via DHL Express - you will receive a shipping confirmation that contains a tracking number. Shipping takes:-North America: 1-3 business days.-Europe: 1-2 business days.-Others countries: 3-5 business days.